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Frequently Asked Questions
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Q. |
Why do I need an
Emergency Pack? |
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A. |
A disaster can
strike without
warning, it can
force you to
evacuate your neighborhood or
confine you to
your home. What
would you do if
basic services,
water, gas,
electricity or
telephones were
cut off? It can
be several days
or more, before
help is
available.
Therefore, the
best way to be
secure is by
being prepared
before disaster
strikes.
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Q. |
What if I run
out of food or
any other
item
in my pack? |
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A. |
Re-ordering is
easy, you order
additional food
& water from our
website.
If there is an
item(s) you need
but not see,
please
contact us.
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Q. |
What is the
shelf life for
the food
&
water? |
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A. |
Our vitamin &
mineral enriched
Coast Guard
approved food &
water has a
5-year shelf
life. Consider
stocking up for
emergencies, as
well as for
camping, or
backpacking.
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Q. |
Do you charge
sales Tax? |
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A. |
We charge 7.25%
sales tax for
orders sent
within
California. No
sales tax for
orders outside
of California.
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Q. |
Can you ship the
order to my PO
Box? |
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A. |
Since our orders
are sent through
UPS, we are
unable to send
to PO Boxes.
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Q. |
How soon can I
expect my order? |
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A. |
All products are
hand packed to
order. Most
orders ship
within 3-7
business days,
with the
exception of
unexpected
emergencies,
e.g. Katrina
when supplies
are in high
demand. In that
case it is 3 to
6 weeks.
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Q. |
Our company
would like to
integrate your
products into
our marketing
program, if we
decide not to
order one of
your ready-made
kits, can you
work with us, to
design a special
pack with our
logo, & select
contents, & are
you able to
handle 8,000
units? |
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A. |
Custom packs are
our specialty;
we look forward
to working with
you to make sure
you get exactly
what you want.
Yes, we would be
able to handle
3,000 units.
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If you would like more information
regarding our products, please call us
toll-free at 888.577.2257.
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